the csc idea is to instill ______ and leadership skills for less-structured, erse business environment and cultures.
corporate social responsibility is no longer viewed as ______, but an investment that brings financial returns.
the alignment of charitable giving with business strategy, company skills and market needs is called ______.
the potential drawback of this investment ______ is that it is exclusive in the u.s. when many believe international ersification is helpful.
trust is the foundation of the bbc ______; we are independent, impartial and honest.
on the accomplishment of csc assignment, employees hone their cultural and ______ literacy.
______ is the process of designing, launching and running a new business, which is often initially a all business.
i don’t think i will take a(n) role, but rather become a consultant on merchandise and marketing.
pro bono is a latin phrase for ______ undertaken voluntarily and without payment.
许多企业社会责任倡议，包括减少能源消耗等，都是有助于降低成本结构或者增加产能的双赢局面。 the underlined phrase “双赢局面” is in english.
code of conduct is a set of rules outlining the social norms, religious rules and responsibilities of, and or proper practices for, an inidual. in chinese, “code of conduct” is ______.
values-based regulation must be placed ahead of legal compliance when companies integrate csr into core business strategy.
csc assignment’s initial aim was to develop the skills and experience to succeed as new global leaders.
participants in ibm’s csc assignment are all teams of excellent employees to help communities worldwide address challenges.
companies are beginning to align business objectives with csr so as to reduce cost and enter less favorable market.
if you're looking to boost customer satisfaction, one of the most promising places to start is____________.
it is believed that increased satisfaction has a (an) ____impact on consumer spending, cash flow, and business performance.
problems with service had a much______ than problems with the products themselves on customers’ likelihood to recommend a brand.
customer service calls involve direct interaction between ______.
one possibility she is seriously considering is to introduce a line of sorbets based on exotic fruits like kiwi and mango and that use low-calorie sweeteners. what does the underlined word "exotic" probably mean?
the stakes are high. what does the underlined word " stakes " probably mean?
overall, ice cream sales in the u.s.have declined 1 to 2 percent in recent years, except for haagen-dazs and a few other super premium producers.
the decline in sales growth of super premium ice cream in the u.s. since the early 1990s is due to competition among ice cream producers.
frozen yogurt sales have declined rapidly for a long time because many people didn’t like the tart taste.
“dessert junkies” are those people with yearning for low-fat frozen yogurt and low-fat ice cream.
the retail price of haagen-dazs is quite high when compared with other premium ice cream.
many consumers believe that low fat means low calorie.
as people notice consistent quality differences, customers’ attitudes improve or deteriorate quite quickly.
americans nowadays prefer low-fat ice creams rather than rich taste ice cream.
all of the followings are capital goods except .
generally speaking, the investors prefer to buy government bonds because the on government bonds is/are higher than those on corporate bonds.
normally, a typical ______ follows the pattern of prosperity, recession, depression, and recovery.
the year 1978 ___ / ___ the reforming and opening-up in china.
if a country has a negative balance of trade, .
the term “______ exports of goods” means the trade value of exports which “have been adjusted for price changes”.
制造业是主要的受益者。 the underlined expression “受益者” is ______ in english.
the global credit markets see little risk in lending, suggesting a climate that will accommodate borrowing. “accommodate” here means .
few nations of the world have the raw materials, climate, technology, and skilled labor needed to produce all the goods and services they may desire.
devaluation of the us dollar makes the prices of foreign currencies and products less expensive to americans.
according to the reading “exports are giving the economy a surprise lift”, the strong growth in economies overseas is not driven by their exports to america but by their own domestic demand.
international trade is the exchange of goods and merchandise across international boundaries or territories.
“trade surplus” is a situation in which the value of goods a country imports is worth more than it exports.
european countries together with japan account for about half of all u.s. exports.
the dip in oil prices will lower production costs for the american companies because the u.s is an energy-importing economy.
the museum is annually ______ by funds from several major corporations.
you shouldn’t ______ the exercise equipment while others are waiting to use it.
when parents of marginalized, poor students try to ______ around the harsh rules and requirements, they are often investigated, tried, and punished with strict prejudice.
he is the only person who can in this merging case with disneyland because the other witnesses were absent mysteriously.
the proposal to establish a joint venture was accepted with ______ approval.
凭借先进的生产技术，他们得以占据竞争优势。 the underlined phrase “竞争优势” is _____ in english.
the yen _____ yesterday, falling from $114 to $115 against the dollar.
the exporter didn’t receive payment for his goods because the buyer _____.
the growing international over trade in service has now led to growing interest in the role of services in domestic economic growth.
when an employee is aware that his expertise and experiences are appreciated by his company and his fellow workers, he is able to _____ even more closely with the company.
when the separately taken company proposes a new unique commodity on a sale, it can lower the prices in certain limits for some time.
the most obvious solution to monopoly would be the diemberment.
the monopolies in area of energy are benign, so it’s unnecessary for the government to eliminate them.
the mistake of ibm, a compe of microsoft, was that it licensed at “microsoft” the primitive operating system and did not stipulate for own exclusive rights.
soft returns delivered by an effective benefits program include a sense of meeting obligations and goodwill and ______?
is an arrangement that allows an employee to adjust the start and end times at work around the normal schedule.
survey participants their approach to employee benefits into one of four profiles.
to retain talents, we spend an amount of money funding our benefits programs that are to those of our compes.
which one of the following statements best describes the company that spends more money to fund its benefits programs than its compes?
长期不遗余力地致力于全额资助退休金计划的企业很可能属于这个种类。 the underlined phrase “退休金计划” is ______ in english.
to create a benefits package that delivers soft and hard returns to employees, a corporate requires a paradigm shift in such areas as ______.
the ways that employers can use to address the financial security of employees include ______.
employees that place a heavy emphasis on the ______ and ______ of their benefits programs and regard them as key competitive differentiators are characterized as progressive.
smaller businesses with just one or two locations and those in the manufacturing industry that employ a high proportion of hourly workers are two types of employers that frequently fit the standard profile.
the most critical step in establishing a high-quality benefits experience is effective communication.
according to metlife’s study, 82% of employees believe work/life programs would improve retention.
a holistic approach to employee benefits contributes to employee engagement and satisfaction.
experts agree that ______ are the crucial factor in compelling presentations.
which one is not a characteristic of communication according to the definition of communication?
what is the most important skill that the employers seek according to the survey reported by forbes magazine in 2015?
employees values skills that you can learn in .
body movement in a presentation should be .
which of the following non-verbal behaviors is the most important in a presentation according to anderson in the additional reading “speaking up: 5 strategies to give an effective presentation”?
we always do thorough market research before we price our product so that our price would be proper for our target customers and competitive in the market. in chinese, the underlined word “price” is _________.
many apps can streamline your travels and make it easier as well as save you money on flights and hotels. here the underlined word “streamline” means ______.
being nervous in a presentation and .
a business communication occurs .
there are ten components in the communication process model, i.e., sender, encoding, message, channel, decoding, receiver, response, feedback, noise and context.
the context does not matter in the communication process as long as the message is passed on to the receiver successfully.
product lines are usually created by a company as a marketing strategy to attract new customers to buy a brand.
customer base are the group of customers who repeatedly purchase the goods or services of the business.
the sales of a particular company in a market, expressed as a percentage of the total sales, is called ______.
which one is not the reason that some people think it convenient to shop online?
the online stores ______.
a is an outside company with whom your company has a business relationship.
e-commerce has witnessed a ______ growth all over the world these years.
the popular chinese name for a “search engine” is ______.
to snag new customers and keep the old ones remembering you vividly, seriously plan to launch a newsletter, and send it to all prospects and customers on a(n) ______ basis.
a computer ______ is someone who tries to break into computer systems, especially in order to get secret information.
if you plan to collect sensitive ______ from your customers, you should use security systems like ssl.
you should design a friendly website. the fewer clicks needed to order, . try to make the login process minimal, and only keep the most relevant fields mandatory.
letters are usually delivered by a postman whereas e-mails are sent through ______.
the more popular internet shopping becomes, the more people worry about the security.
there is a wide variety of products available to buy on the internet. there are lots of bargains in shops in the run up to different festivals to encourage people of shopping online to spend more money.
filed of experience or frame of reference refers to a person’s education and life experience.
low-quality customer service might lead to the ___________.
the drawbacks of automated customer service might include ______.
the luxurious employee training offered by the four seasons hotels is called ______.
in a department store when a gift _________ is exchanged it's stamped with the details of the store.
how do you account for the company’s alarmingly high staff ______?
new employees must go through a period of ________ before they can be expected to understand their jobs.
we had a chance to consult and ______ our diplomatic efforts and approaches with france.
______ difficulties, please do not hesitate to contact our customer service department.
kids who develop affective and cognitive ______ form healthy relationships and argue less with their parents, research shows.
when you work at the ______, you should be prepared to deal with emergencies.
the company decided to ______ a spanish manager as the president of the company.
most companies nowadays compete not only over product prices but more importantly on the quality of customer service.
it is often more profitable for companies to attract new customers than to keep existing ones.
the model of homeshoring is often adopted to attract experienced and educated customer service employees due to its high flexibility and low commuting costs.
the free product-loaner program created by cabela’s would not only perk up employees but also help them better empathize with the product issues that customers might have.
which one is not the reason that some people think it convenient to shop online?
the sales of a particular company in a market, expressed as a percentage of the total sales, is called .
what is the most important skill that the employers seek according to the survey reported by forbes magazine in 2015?
the drawbacks of automated customer service might include ______.
normally, a typical _______ follows the pattern of prosperity, recession, depression, and recovery.
which of the following non-verbal behaviors is the most important in a presentation according to anderson in the additional reading “speaking up: 5 strategies to give an effective presentation”?
if a company continues to support fully funded pension plans, which category will it likely fall into?
pro bono is a latin phrase for _______ undertaken voluntarily and without payment.
experts agree that ________ are the crucial factor to compelling presentations.
customer service calls involve direct interaction between ______.
many apps can streamline your travels and make it easier as well as save you money on flights and hotels. here the underlined word “streamline” means ______.
one example of companies building a growth platform through the practice of csr is ________.
the luxurious employee training offered by the four seasons hotels is called _________.
csc represents not only cutting-edge career training, but also a major advance in the practice of ______.
cognitive can make us better communicators in intercultural business communication by perceiving what other people feel and then helps us relay information in a way that best reaches the other person.
employee benefits represent an investment from which companies derive value, and it should be managed in line with an overall business strategy rather than written off as a(n) .
securities are stocks, shares, bonds, or other certificates that you buy in order to earn regular interest from them or to sell them later for a profit. the chinese version for “securities” is ______.
it is believed that increased satisfaction has a(n) impact on consumer spending, cash flow, and business performance.
the museum is annually by funds from several major corporations.
制造业是主要的受益者。 the underlined expression “受益者” is ______ in english.
the concept ______ explains the close relationship between providing quality customer service and achieving impressive profits.
outperforming companies that grasp the benefits of a csr strategy are more likely to ______ and ______.
which of the following statements is/are true of slides?
the global credit markets see little risk in lending, suggesting a climate that will accommodate borrowing. here “accommodate” means ___/ ___.
employees that place a heavy emphasis on the ______ and ______ of their benefits programs and regard them as key competitive differentiators are characterized as progressive.
being nervous in a presentation ______.
americans nowadays prefer low-fat ice creams rather than rich taste ice cream.
the free product-loaner program created by cabela’s would not only perk up employees but also help them better empathize with the product issues that customers might have.
csc assignment’s initial aim was to develop the skills and experience to succeed as new global leaders.
devaluation of the us dollar makes the prices of foreign currencies and products less expensive to americans.
values-based regulation must be placed ahead of legal compliance when companies integrate csr into core business strategy.
the most obvious solution to monopoly would be the diemberment.
most companies nowadays compete not only over product prices but more importantly on the quality of customer service.
the more popular internet shopping becomes, the more people worry about the security.
amazon is criticized for alienating suppliers, content partners and publishers while alibaba have a different focus. alibaba helps all businesses, which makes it stand in stark contrast to amazon.
the context does not matter in the communication process as long as the message is passed on to the receiver successfully.
the statement “in the past, business was only responsible to shareholders” means companies are set up to fulfill investors’ business and societal plans.
there are two kinds of noises in the model of speech communication: the external and internal noise.
“dessert junkies” who want to indulge without too much guilt are turning to low-fat frozen yogurt and low-fat ice cream.
customer base are the group of customers who repeatedly purchase the goods or services of the business.
according to the reading “exports are giving the economy a surprise lift”, the strong growth in economies overseas is not driven by their exports to america but by their own domestic demand.
the three pillars of u.s. economic growth this year have been housing construction, business outlays for new buildings and equipment, and exports.
monopoly means that a monopolistic activity or right that is concentrated in a certain sphere.
flexible employers may be more apt to support programs that take a longer term view, such as financial planning and wellness initiatives.
the most critical step in establishing a high-quality benefits experience is effective communication.
there is a wide variety of products available to buy on the internet. bargains in shops in the run up to different festivals can be seen as part of the sellers’ strategies to encourage people of shopping online to spend more money.